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Nice to meet you,
About me
I'm a Product Manager with experience building experiences across large-scale consumer platforms. I am currently pursuing a Master of Information Management and Systems degree at UC Berkeley's School of Information and will graduate in Spring 2026.
At Wish, a global e-commerce marketplace operating in over 60 countries, I built features for mobile and web acquisition and omnichannel pickup experiences. Working closely with cross-functional stakeholders, I delivered improvements that increased onboarding 140%. I also launched a suite of customer-facing support experiences that improved CSAT by 20%, reduced ticket creation by 30%, and improved resolution time by 35%.
Most recently, I was a Product Manager Intern on the Digital Merchandising Experience team at CarMax, supporting their online sales funnel on the highest-traffic pages. By combining behavioral analytics, customer interviews, and usability testing, I developed personalized merchandising experiences to increase conversion rates.
Drove personalization experiments on CarMax’s highest-traffic pages by synthesizing behavioral analytics, customer interviews, and usability testing to improve conversion.
Led customer discovery and MVP development for an AI SaaS product, translating weekly user interviews into validated product concepts and iterative prototypes.
Managed cross-functional delivery of mobile and web acquisition and omnichannel pickup initiatives, using data and experimentation to improve onboarding and acquisition outcomes.
Translated customer support data and usability findings into product improvements, including customer-facing support tools that increased customer satisfaction and SLA performance.